Last updated 04-26-2024
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Mava
Mava is a comprehensive customer support platform designed specifically for community-driven companies. It offers a seamless experience for providing support to communities by managing, tracking, and resolving customer queries all in one place. The platform integrates with various communication channels such as web chat, Telegram, and Discord, facilitating support operations both in public and private settings. Key features include a Discord bot, a shared inbox, the ability to train AI functionality in minutes, and the imminent arrival of Slack integration. Mava's AI learns from existing support content to automatically resolve over 50% of community queries, significantly enhancing support efficiency.
The platform is also endorsed by multiple communities for its ability to organize and prioritize tickets easily and its user-friendly interface that simplifies support management without the clutter of unnecessary features. Mava's focus on private and public support tickets, alongside tools to analyze user feedback and elevate support performance, makes it the go-to solution for companies looking to supercharge their support operations.
AI Integration: Mava's AI learns from existing support content and automatically resolves over 50% of community queries.
Shared Inbox: Consolidates support channels into one unified dashboard, streamlining ticket management.
Private & Public Support: Unique capability to assist users through both private tickets and public channels.
Multi-channel Support: Integrate Mava's support with various platforms like Discord, Telegram, and soon Slack.
Performance Analytics: Access valuable support metrics and utilize Mava's AI to convert user feedback into insights.
1) What is Mava?
Mava is the ultimate customer support platform offering support, response tracking, and optimization tools for community-driven companies.
2) Which platforms does Mava integrate with?
Mava integrates with platforms such as Discord and Telegram, and it is working on Slack integration. This allows community support to be managed from one dashboard, covering both public and private channels.
3) How long does it take to train Mava's AI?
Mava’s AI can be trained in minutes using your existing support content from platforms like Github, Google Docs, and your website.
4) Does Mava support both private and public customer queries?
Yes, Mava provides both private and public support, making it stand out from other AI bots.
5) What are the main benefits of using Mava for community support?
Mava comes with a powerful dashboard that supports your community in public and private, without the need for manual tracking, and offers direct communication within platforms like Discord.