Last updated 01-05-2024
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NICE
Build lasting relationships with your customers using the NICE Customer Experience (CX) AI Platform, designed to enhance the customer journey at every touchpoint. At the heart of the NICE suite lies its AI products - Enlighten Copilot, an AI companion that assists contact center employees, Enlighten Autopilot providing AI-driven self-service for customers, and Enlighten Actions, a specialized AI for the strategic needs of CX leaders. Designed to create friction-free customer experiences, NICE’s platform offers a complete set of solutions including Digital and Self Service with conversational AI, Workforce Management for employee experience optimization, Journey Orchestration and Routing for cohesive experiences across channels, Agent Assist for real-time guidance, CX Analytics for valuable insights, and a scalable, innovative Open Cloud Platform. Serving various industries like Healthcare, Retail, Financial Services, and more, NICE ensures each interaction is an opportunity to reinforce customer loyalty while driving digital transformation.
Enlighten Copilot: An AI companion that enhances the efficiency of contact center employees.
Enlighten Autopilot: AI-driven self-service options for customer inquiries and issue resolution.
Enlighten Actions: Tailored AI solutions for CX leaders to strategize and execute customer experience initiatives.
Complete CX Solutions: A comprehensive suite that includes Workforce Management Digital Self Service and CX Analytics among other tools.
Industry-Specific Solutions: Custom AI applications that cater to sectors like Healthcare Financial Services and Retail.
1) What is Enlighten Copilot?
Enlighten Copilot is an AI companion designed to assist contact center employees by enhancing their efficiency and helping in providing better customer service.
2) Does NICE have AI-driven self-service for customers?
Yes, NICE offers AI-driven self-service options through its Enlighten Autopilot product, enabling customers to self-resolve their queries and issues.
3) What industries does the NICE CX platform cater to?
NICE's platform serves a range of industries, including Healthcare, Retail, Financial Services, Insurance, Telecom, Travel and Hospitality, BPO, and Government.
4) What does the Complete CX Offerings by NICE include?
The NICE CX platform includes analytics, conversational AI for digital and self-service, journey orchestration and routing, and AI-driven coaching tools for real-time agent guidance.
5) How can I find career opportunities at NICE?
To explore career opportunities at NICE, you can view job openings and learn about their culture on the company's Careers page.