Last updated 05-15-2024
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Salient
Salient is an AI-powered platform designed to transform the way automotive lenders engage with their customers. Leveraging cutting-edge technology, Salient's solutions focus on streamlining customer interactions through automation, ensuring lenders can operate more effectively and securely.
From welcome and verification calls that help prevent funding bad deals to managing over 50% of inbound requests like payments and extensions, Salient makes client communication seamless. It offers early delinquency calls to enable customers to make payments easily, thus reducing friction and improving the collections process.
Salient's system is equipped with features like 24x7 automation across various channels, including voice, 2-way texting, email, and webchat. Payments are effortlessly processed without the headache, thanks to Salient's compliance with SOC 2 and PCI L1 certifications. The platform also enhances real-time understanding of customer needs with live transcription, summarization, and synthesis, allowing businesses to address escalations promptly.
With its simple and secure 1-click setup, Salient ensures a reliable on-premises deployment option for companies looking for added security. It integrates seamlessly with existing tools and is built with a commitment to quality, as reflected in its California design roots.
Automated Client Communications: 24x7 automation across voice, 2-way texting, email, and webchat.
Fraud Prevention: Welcome and verification calls to verify customer information and prevent fraudulent deals.
Payment Processing: Simplify and secure the payment collection process, with Salient being SOC 2 compliant and PCI L1 certified.
Real-Time Customer Insights: Live transcription, summarization, and synthesis for immediate customer escalation detection.
Secure Integration: 1-click setup, with secure on-premises deployment available, integrates with existing business tools.
1) What does Salient do?
Salient uses AI to automate customer interactions, helping automotive lenders streamline and secure their customer-facing operations.
2) What types of calls can Salient automate?
Salient automates over 50% of inbound calls including requests such as payments and account inquiries. It also manages verification calls and provides solutions for early delinquency calls.
3) Can Salient handle payment processing securely?
Yes, Salient's system enables secure and compliant payment processing. It is both SOC 2 compliant and PCI L1 certified.
4) What are some of the key features of Salient?
Salient offers features like 24/7 customer interaction automation, fraud prevention through real-time information verification, and live transcription for capturing customer escalations.
5) Is Salient easy to integrate and set up?
Salient integrates well with existing tools and offers a secure on-premises deployment option with a simple 1-click setup.